ed77's Privacy Policy

ed77 ("we", "our") is an online betting and casino platform providing services to users in Bangladesh. This privacy policy ("policy") explains how we collect, store, use, and keep your personal information secure through our website (ed77.cam) and all its associated services.

By creating an account on this platform or using our services, you are agreeing to this privacy policy. If you have any objection to any part of this policy, please refrain from using our services.

This policy applies solely to ed77.cam. Third-party websites or services are governed by their own privacy policies, for which ed77 is not responsible.

ed77 may collect the following types of information from its users. Each piece of information is collected for a specific purpose and is not used beyond that purpose.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (for KYC verification)
• Username and password (in encrypted form)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account details (for transaction processing)
• Deposit and withdrawal history
• Betting and gaming history

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Browsing patterns and page visit history on the site

2.4 Communication Information

• Live chat messages and support tickets
• Email communication records

ed77 collects information in several ways:

• Directly provided: Information you give us when creating an account, managing transactions, or contacting support.
• Automated collection: Through cookies, log files, and tracking technologies while browsing the site.
• From third parties: From payment processing partners (such as bKash, Nagad) and fraud prevention agencies.
• From public sources: From government or publicly available databases when required for KYC verification.

ed77 uses collected information for the following purposes:

4.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Managing betting and gaming activities
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, rewards, and promotional offers

4.2 Security and Compliance

• Age verification (confirming 21+)
• Fraud and money laundering prevention
• Ensuring account security
• Meeting applicable legal obligations

4.3 Customer Support

• Providing 24/7 live chat support
• Responding to user complaints and queries
• Resolving technical issues

4.4 Service Improvement

• Improving the platform experience
• Introducing new games and features
• Customizing content according to user preferences

ed77 uses cookies to provide the best experience on the website. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Essential for the site to function properly. These cannot be disabled.
• Functional cookies: For remembering your preferences and settings.
• Analytical cookies: For monitoring and improving site performance.
• Marketing cookies: For displaying relevant advertisements and offers.

You can control cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the site.

ed77 never sells your personal information to third parties. However, we may share specific information in the following circumstances:

6.1 Service Providers

With trusted partners who assist in our operations, such as payment processing companies (bKash, Nagad, Rocket, etc.), game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.), and technology service providers. These partners receive only the information necessary for their specific tasks and are bound to comply with our privacy standards.

6.2 Legal Obligations

If disclosure of information is required by law, court order, or direction of a government authority, we may do so. In such cases, we will endeavor to notify you in advance where possible.

6.3 Fraud Prevention

Information may be shared with relevant authorities or agencies to prevent fraud, money laundering, or other illegal activities.

6.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will notify you in advance.

ed77 uses industry-standard technologies and processes to protect your personal information:

• SSL/TLS Encryption: All data transfers are secured through 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain form — strong hashing algorithms are always used.
• Firewall and Security Layers: Our servers are protected by multiple layers of security.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Backup: Data is regularly stored in secure, encrypted backups.

However, no method of transmission over the internet or electronic storage is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security.

ed77 retains your personal information only for as long as it is necessary:

• Active accounts: All information is retained while the account is active.
• Inactive accounts: Information may be deleted or anonymized within a set period after the last login.
• Financial records: May be retained for an extended period in accordance with legal obligations.
• Fraud investigations: Relevant information is retained until the investigation is complete.

Once the specified period has passed, we securely and permanently delete or anonymize the information so that no individual can be identified.

As a user of ed77, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: You may request that your information be deleted in certain circumstances.
• Right to restrict processing: You may request that processing of your information be restricted in certain cases.
• Right to withdraw: You may opt out of marketing communications at any time.
• Right to complain: If you are not satisfied with how we use your information, you may contact us.

To exercise these rights, please contact our support team via live chat or email. We generally aim to respond within 30 business days.

ed77 strictly does not permit persons under the age of 21 to use its services. We do not knowingly collect any personal information from minors. Age is verified at the time of registration and additional verification may be requested in cases of doubt.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

21+ For persons aged 21 and above only.

ed77 believes in responsible gaming. Your betting and gaming behavior is monitored solely to identify problematic gaming patterns and to provide you with assistance when needed.

If you wish to set specific limits for yourself or temporarily suspend your account, our support team is available 24/7 to assist you. To learn more about responsible gaming, please read our Responsible Gaming page.

ed77 reserves the right to revise this privacy policy from time to time. When changes are made:

• The new version will be published on this page and the "Last Updated" date will be changed.
• For significant changes, notice will be given to your registered email or at the time of login.
• Continued use of the site after changes will be taken to mean that you agree to the new policy.

We recommend that you review this policy on a regular basis.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali — connect directly from any page on the platform
• Email: [email protected]
• Response Time: Usually within 24-48 hours (Bangladesh Standard Time, BST UTC+6)

For formal privacy-related requests, please write "Privacy Request" in the email subject line and include your account verification details.